Course Access Solution

If you have ever experienced an issue accessing your course content, then this is the article for you. Unfortunately, our Support Team cannot allow you access to a course, but we can direct you to the correct person.

Cannot access a Particular Course? is not able to give access to a course for a learner.

Learners, if you experience difficulty obtaining access to a course, please reach out to your course admin. He/she will be able to provide you with further assistance.

Admins, to see which course your learner has been assigned to, you can check what group he/she is a part of in "User Management". In order to invite the learner to a specific course assigned to his/her group, please access the group assignment details in Course Creation Step 5. There you can see which groups and users are assigned to each course and make individual adjustments. 




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