My Video Won't Play!

There are a variety of reasons why any one particular video won't play on your device. Here are the most common reasons, and how to remedy the situation. If you are still having trouble, please contact us at

1.) Videos won’t play because your browser is not updated.

      Below are the links to update your browser to its most recent version.

2.) Browser settings need to be changed.

      a.) Hardware acceleration

                - Chrome:  Go to chrome://settings —> Advanced settings —> System —> ensure “use                     hardware acceleration when available” is unchecked


                - FireFox:

                     1.) Click the menu button  and choose Preferences

                     2.) Select the Advanced panel and the General tab.

                     3.) Uncheck Use hardware acceleration when available.

                     4.) Click the menu button  and then click Quit

                     5.) Start Firefox the way you normally do.


                - Internet Explorer:

                    1.) Click Start, and then click Internet Explorer.

                    2.) Click the Tools icon in the upper-right corner, and then click Internet Options.

                    3.) Click the Advanced tab, and then under Accelerated graphics, select the Use                                software rendering instead of GPU rendering check box.


                    4.) Click Apply, and then click OK.

                    5.) Close Internet Explorer 9 and then restart it so that the change takes effect. 


3.) The file was uploaded/embedded improperly, is corrupted or needs to be re-uploaded.  Please email

4.) You are behind a company firewall that has restricted access.

      Connect your IT team with us ( so we can make sure all the              subdomains are whitelisted. While you’re at it; confirm all subdomains of         , and are whitelisted too.

5.) Your Operating System (OS) is out of date.  Please email with the name of your OS and which version you are running on.  


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